PHILOSOPHY
Our success is based on this recipeNot only internally, but also externally in our dealings with customers and manufacturers, we act according to Henry Ford's guiding principle:
“One of the secrets of success is understanding the other person's point of view.”
In other words, for our business this means that we focus on the individual and individuality. We always seek personal contact with you and our manufacturers in order to achieve the best possible results for you. When we say: “Every single member of staff looks after your needs as if they were their own” - this is not just lip service, but the principle by which we work. The continuous increase in new, satisfied customers and the healthy, steady growth of our company in recent years proves this principle right.
History
Constantly growing and yet remaining familiar: Zefa-Laborservice GmbH has been the partner-based specialist for complete laboratory equipment since 1993. We design and optimize, provide personal and individual advice, plan down to the last detail and reliably implement our customers' requirements.
Our employees appreciate the healthy working atmosphere of a family-run company: a dynamic and collegial team spirit creates a productive working environment. Individual customer support and flexible order processing are very important to us, so we can impress our customers time and time again with tailor-made and customer-specific solutions. Our employees already have valuable experience in the fields of microbiology, biotechnology and analytical application technology, which is constantly being expanded through targeted further training, and we are also committed to Mother Nature through our participation in the Bavarian Environmental Pact: we use packaging that conserves as many resources as possible, use energy-saving lamps throughout the company and drive emission-saving cars.
Solutions & support
Solutions
Whether public clients, clinics and hospitals, the pharmaceutical and chemical industries or laboratories - every customer in the specialist laboratory trade has different requirements for materials, equipment and information.
Whatever you require, we do not base our recommendation of individual laboratory articles on price, but analyze exactly which product is best suited for you. With the help of our detailed knowledge of the technical properties and use of the items, we are always able to make creative suggestions and inform you of the advantages of alternative products.
Support
You don't just see us once a year
Direct contact with customers is an important feature of Zefa's service. For you, this means that you always have a personal contact who knows your requirements and can give you specific advice. Whether on site or on the phone - we at Zefa are in constant contact with you and are therefore always in a position to recommend the optimum solution for specific application problems.
Fast and uncomplicated - this is how we handle all your inquiries and orders, ensuring a service that is accompanied by as little bureaucracy as possible.
Availability & manufacturer
DELIVERABILITY
Fast delivery is more than just a promise for us
Not only our dealings with customers and manufacturers, but also our delivery times are individual. In plain language, this means that we normally deliver to you once a week; if you need the goods faster, then we deliver faster.
Of course, we cannot and do not want to set any Olympic records in this area, but we can promise you one thing: if the time pressure is extremely high and the desired product is not one of the 20,000 items that we always have in stock, we will do everything we can to provide you with a replacement item in good time as a temporary solution. For absolutely individual products, we can even offer continuous warehousing in some cases.
MANUFACTURER
Our manufacturers are anything but strangers to us
Direct, without detours - this is a short and concise description of our contact with manufacturers. As with our contact with our customers, we attach great importance to personal and trusting cooperation, which allows us to react more flexibly and respond more quickly to your needs.
Even deliveries on approval and custom-made products are among the services that our customers appreciate. In general, we work exclusively with well-known manufacturers and can therefore ensure that you only receive high-quality products from us that meet all the criteria of European safety and quality regulations.